Refund policy

๐Ÿ“ฆ Return & Refund Policy

๐Ÿ” Return Information

If you've received an item that is damaged, incorrect, or missing, we're truly sorry for the inconvenience โ€” and weโ€™re here to help.

Please contact our Customer Support team within 7 days of receiving your order, and weโ€™ll work quickly to resolve the issue.

๐Ÿ“งย Email: contact@chimpboost.com

When reaching out, please include the following:

  • Your Order Number

  • A clear photo of the item(s) and packaging received

  • A brief description of the issue

โš ๏ธ Please do not dispose of the item(s) before contacting us. We may arrange for the product to be collected or returned for inspection.

๐Ÿ’ฐ Refund Policy

Refunds are issued under the following conditions:

  • If the item delivered was faulty, damaged, or incorrect, and a replacement is not possible

  • If an item was missing from your order, and cannot be fulfilled

  • If the order was cancelled prior to shipment

Once approved, refunds will be processed back to your original payment method within 5โ€“10 business days.

We do not offer refunds for:

  • Products that have been opened or consumed (unless defective)

  • Change-of-mind returns